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Job Vacancies: Chef de Parti, Spa Therapist, Assistant Front Office Manager and Conference & Events Manager
The Ageas Bowl is looking to recruit four new members of staff in various areas of expertise to join its expanding team
Hilton at The Ageas Bowl is looking to recruit a Chef de Parti, an Assistant Front Office Manager, a Conference & Events Manager and experienced Spa Therapists to its already expanding team.
Comprising 171 bedrooms, the UK's first eforea and the largest meeting space in the region, Hilton at The Ageas Bowl is the hotel of choice for both the savvy business traveller who recognises and values true comfort, business convenience and assurance of quality and efficiency, as well as the leisure traveller who wants the combination of location, style and relaxation.
The Ageas Bowl are looking for a Chef De Parti to join our kitchen team. In conjunction with the Exec Chef and Sous Chef co-ordinate all policies and procedures relating to food quality, specifications, preparation and storage for all food items that are served at the Hotel. The ideal candidate will show a strong emphasis on staff training and development as well as maintaining kitchen financial budgets, operational productivity and profitability. They should also comply with Food Safety requirements as laid out by management in food safety Manual and Health and Safety requirements in the health and Safety Policy.
Job Outline:
To ensure all food is served to the required company standard.
To ensure that a high standard of cleanliness is maintained in the kitchen operation.
To strive and anticipate customer needs wherever possible, and to react to these to enhance customer satisfaction.
To maintain a professional working relationship with the food service team.
Maintain the agreed standard detailed in the hotel Standards & Training Manual
Help promote and maintain a good working environment within the department and good relationships with all other hotel departments.
Carry out and implement any requests from the Executive Chef/sous chef relating to staff training and development, company policies and industry regulations.
Spa Therapists
The Ageas Bowl now has an opportunity to recruit an experienced Spa Therapist, who has worked in a similar type property and will thrive on working with this distinguished and characteristic business. As a Spa Therapist, you will report directly to the Senior Spa Therapist and provide exceptional customer service with professional care and knowledge. The successful candidate will need to have proven experience in a busy Spa/Salon.
Job Outline:
To provide the highest level of customer care in the Spa
To welcome customers promptly and prepare special treatments with the utmost care, attention and professionalism.
To liaise with the Senior Spa Therapist on forward business/issues.
To maintain correct levels of stocks for our customers ensuring compliance with the company purchasing procedure.
To provide the highest levels of hygiene in the beauty rooms at all times.
To liaise with and assist the Senior Spa Therapist on promotional events.
Meeting with clients for show-rounds and appointments when necessary.
Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities.
To assist with the mail shots of all Spa members & regular clients for promotional events.
Be aware of company products and special offers, to maintain knowledge of hotel facilities and services.
To wear your uniform at all times in accordance with the Company Standards.
Adhere to the Company’s Code of Conduct.
To maintain the highest level of personal/work cleanliness and hygiene.
To understand and comply with the Company’s Health and Safety Policy.
Assistant Front Office Manager
The Ageas Bowl have an opportunity to recruit an experienced Assistant Front Office Manager, who has worked in a similar type property and will thrive on the successful running of this distinguished and characteristic business. As Assistant Front Office Manager, you will report directly to the Front of House Manager taking overall responsibility for Hotel Reception Team, whilst overseeing Housekeeping communications. The successful candidate will need to have proven experience in a Front Office/Reception at Senior Supervisory status within Hotels only.
Job Outline:
Leading and developing the Front Office Team to ensure effective delivery of sales and high standards of customer service.
To be able to perform Duty Management shifts, ensuring that all departments are fully staffed in accordance with daily/weekly business levels?
Setting up strategies and action plans to ensure that departmental objectives/targets are consistently met. This will include contributing to weekly forecasting of business plus the annual department budget.
Ensuring clear and straightforward communication is maintained through the Front of House and all other Operational departments.
To be responsible for ensuring that there is a high standard of public relations with all guests, dealing with any complaints or compliments and reporting them to the Senior Management Team.
To produce daily/weekly reports relating to Front of House business levels.
All policies and procedures are adhered to in line with Company standards and Financial Audit Results.
Conference & Events Manager
The Ageas Bowl are seeking an experienced Conference and Events manager to manage our busy banqueting department at the hotel. This role is very hands on and will require someone who has exceptional planning skills, great negotiating skills to work with multiple departments, excellent leadership qualities to take the team with them and the business acumen to ensure that the job gets done.
Specifically, the Conference and Events Manager will supervise all aspects of the Hotel Conference & Banqueting Operations. Working with the Event team to deliver beyond the customer expectations. Liaising with the Stadium team to improve productivity across the venue and create a working environment that supports organisational and brand values to deliver outstanding customer service.
Job Outline:
To Work with the Event Sales team to ensure that setup and deliver of every event is exceptions
To train and develop the team to deliver exceptional standard of service
To work with the Chef on the Banquet offerings and always strive for perfection
To be fully conversant with the Hilton Brand Standards and ensure that every team member is aware of their responsibilities
To empower team to be able to handle all guest feedback for positive and negative and record correctly.
Undertaking the role as toastmaster as required.
To anticipate guests’ needs wherever possible and promote to them within the hotel enhancing guest satisfaction.
To carryout quality training and coaching in a systematic and professional manner using the tools available.
