Our COVID-19 Promise to Members

We are committed to looking after our most loyal supporters and do appreciate there is still some uncertainty about attendance at live sport this summer. And while we are confident that we will start to see an easing of restrictions in Spring 2021 and the return of fans to stadiums from the start of the cricket season, we have made extensive preparations for all eventualities and are committed to keeping you safe and providing cricket through our COVID-19 Promise.

Keeping You Safe

Having successfully delivered COVID-19 secure international cricket last summer, we have developed significant expertise and implemented processes and procedures to keep players and supporters safe when they visit the ground.

With comprehensive plans in place for the return of supporters we will do everything we can to look after you and your guests when you visit The Ageas Bowl.

Priority Access to Domestic Cricket

Members will have priority access to any domestic matches which are played with reduced capacity.

In the event of significantly reduced capacities we will make matches “Member Only” to ensure that you are able to attend as many games as possible.

Protecting Your 2021 International Tickets

Members will have their 2021 international tickets protected longer than any other supporter group.

Should we be required to reduce capacity and roll back some tickets Members will have their tickets protected for as long as possible.

Refunds & Rollovers

Should no matches be accessible to Members during the 2021 season due to COVID-19 restrictions imposed by UK Government, you will receive the option for a full refund or to rollover your Membership to the 2022 season.

Should some but less than 25% of matches be accessible to Members during the 2021 season due to COVID-19 restrictions imposed by UK Government, you will have the opportunity to claim a discount on 2022 Membership.


FAQs

Please use the dropdown menu available below to view some FAQs relating to your Membership and COVID-19.

Members & COVID-19 FAQs

What are you doing to keep supporters safe?

Supporter safety is our number one priority and we have comprehensive plans in place to ensure that crowds can return to The Ageas Bowl in Summer 2021. Our Operations Team have gained extensive experience in COVID security through the staging of bio-secure international fixtures and are working with local partners to continually monitor and update procedures to protect supporters and players. Please refer to specific pre-match information documents which will be emailed prior to the event you are attending detailing how we will keep you safe.

What happens if a match is played behind closed doors?

While we are confident that crowds will return this summer, our Ticket Refund Promise assures supporters that should a match to which you have a ticket be played behind closed doors, you will be able to request a full refund of the ticket value or exchange your ticket for a fixture at a later date.

What happens if a match is played with reduced capacity?

Should restrictions dictate that we are required to host a match with reduced capacity we will implement a rollback scheme in line with the specific terms and conditions for each fixture. Within this scheme Hampshire Cricket Members will have their tickets protected for the longest possible time and becoming a Hampshire Cricket Member is the best way to ensure you can attend matches next summer.

How will you keep me updated with information on COVID restrictions?

We will keep you in the know with regular updates on what we’re doing to keep supporters safe. Prior to each match we will email specific information detailing how your matchday experience might be impacted by COVID-19 safety procedures.

I’ve purchased my tickets, when will I receive them?

Tickets for both International and Domestic matches will be sent as electronic tickets, three weeks prior to the fixture you are attending. You will also be able to access your tickets and forward them to friends and family via the Hampshire Cricket App. Visit www.ageasbowl.com/app for more information and to download.

I have lost my tickets or they haven’t been delivered by email, what should I do?

Please contact the ticket office by emailing membership@ageasbowl.com. Requests for duplicate tickets must be made by the original ticket purchaser and will be reissued electronically.

Should you have any questions relating to your 2021 Membership or for more information on the work being done to prepare for the return of Members and fans to The Ageas Bowl please don't hesitate to contact the Membership Team via membership@ageasbowl.com