Ticket Refunds

Please click here to see all ticketing terms & conditions, otherwise please see below for information regarding refund/ticket exchange if the match/event you've bought a ticket for is impacted by adverse weather or COVID-19.

If the venue are unable to admit spectators to 2021's Hampshire or England matches due to COVID-19 restrictions, a full face value refund of the ticket will be provided within 28 days of the fixture, including on-site car parking if applicable.


England v Sri Lanka | Vitality IT20

If, for the day for which the ticket is valid (where the date of the match has changed this means the new date of the match), venues are unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being:

(a) non admittance of spectators OR zero to 10 overs are played of the only or last match of the day and no result is obtained - a full refund.

(b) 10.1 overs to 20 overs are played of the only or last match of the day and no result is obtained - a 50% refund.

Hospitality bookings for events affected by wet weather as above will be entitled to a full or part refund of the Gold Ticket Price. No refunds will be issued on the catering element of the booking in these cases.

Ticket Rollback Scheme: should COVID restrictions result in capacity being reduced and us not being able to fulfil all tickets sold, we will operate a rollback policy refunding supporters in a phased approach based on the priority groups listed below.

Ticket Rollback - Attendance Priority:
Hampshire Cricket Members & Debenture Holders (refunded last)
Supporters Who Rolled Over Tickets In 2020
Supporters Who Purchased Tickets in 2021 (refunded first)

Where a restricted capacity allows only a proportion of a rollback group to attend we will refund tickets on the basis of a random ballot. We reserve the right to amend this rollback policy should restrictions dictate.

In no other circumstances can money be refunded.

In respect of tickets purchased in advance for the day on which this ticket is valid, refunds will be made automatically by Hampshire Cricket/The Ageas Bowl to the original purchaser only, either by refunding his or her debit or credit card or by sending a cheque.

In respect of tickets purchased at the Ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to Hampshire Cricket/The Ageas Bowl within 28 days of the Match date.  

For refund queries please email tickets@ageasbowl.com or visit www.ecb.co.uk/refundscheme.

Please allow 30 days from the receipt of the claim for your refund to be processed.

Hospitality bookings for events impacted by COVID-19 restrictions which reduce capacity or result in the match being played behind closed doors and subsequently result in your party being unable to attend, will be refunded in full in line with our Ticket Refund Promise.


Vitality Blast

If the venue are unable to admit spectators to 2021's Vitality Blast matches due to COVID-19 restrictions, a full face value refund of the ticket will be provided automatically by Friday 23rd July 2021, including on-site parking if applicable.

If play is restricted to 9.5 overs or less due to adverse weather conditions on the day to which your ticket is valid, ticket purchasers will be entitled to exchange their tickets for another day of domestic cricket during the 2021 season (excludes Quarter Finals, Semi-Finals and Finals).

Alternatively, ticket holders can claim a full refund of the face value of the ticket. See the process of both Ticket Exchange and refunds below.

Ticket Exchanges For Tickets Purchased On The Day: may be claimed by sending the original tickets with your name, address, telephone contact and e-mail address in block capitals with details of the date to which you would like to exchange to: Ticket Office, The Ageas Bowl, Botley Road, West End, Southampton, Hampshire, SO30 3XH or by presenting this ticket at the Ageas Bowl Ticket Office in person within 28 days of the original fixture date.

Ticket Exchanges For Advance Bookings: may be claimed by filling out the online form emailed to the original ticket purchaser, stating details of the date to which you would like to exchange to. The online form will be available within 2 working days of the original fixture date, please do not return your tickets to the Ticket Office.

Ticket Refunds: Tickets purchased in advance by credit or debit card that have not been exchanged within 28 days of the fixture date will be automatically refunded the face value of the ticket (excluding booking and postal charges) to the original ticket purchaser.

For all other tickets, refunds may be claimed by sending this ticket as per the “ticket exchange for tickets purchased on the day” above within 28 days of the fixture date. Refunds will be made by cheque or bank transfer within 28 days of receipt of the claim. Under no circumstances will tickets be refunded on the day of a cancelled fixture.

Ticket Rollback Scheme: should COVID restrictions result in capacity being reduced and us not being able to fulfil all tickets sold, we will operate a rollback policy refunding supporters in a phased approach based on the priority groups listed below.

Ticket Rollback - Attendance Priority:
Hampshire Cricket Members & Debenture Holders (refunded last)
Vitality Blast Passport Holders
All Other Ticket Purchasers (refunded first)

Where a restricted capacity allows only a proportion of a rollback group to attend we will refund tickets on the basis of a random ballot. We reserve the right to amend this rollback policy should restrictions dictate.

Vitality Blast Passports: Vitality Blast Passports are not refundable in the event of matches being impacted by wet weather. If play is restricted to 9.5 overs or less due to adverse weather conditions on a day of cricket to which your passport is valid you will be eligible to claim a guest ticket for another day of domestic cricket within the 2021 season (excludes Quarter Finals, Semi-Finals and Finals).

Guest tickets can be claimed by completing the online form emailed to the original passport purchaser stating details of the date for which you would like your guest ticket to be issued.

Should Passport holders be unable to attend due to matches being played behind closed doors or enforced capacity reductions they will receive the option to pro-rata refunds or discounted access to Passports in 2022.


LV= Insurance County Championship & Royal London Cup

If the venue are unable to admit spectators to these matches due to COVID-19 restrictions, a full face value refund of the ticket will be provided within 28 days of the fixture, including on-site car parking if applicable.

If play is restricted to 19.5 overs or less due to adverse weather conditions on the day to which your ticket is valid, there is no monetary refund and tickets should be retained so that they can be exchanged for another day of the same competition during the 2021 season. 

Royal London Cup Passport

Where tickets are purchased as part of a Royal London Cup Passport all tickets can be exchanged in line with the terms and conditions for individual match tickets.

LV= Insurance County Championship Four Day Pass

Where tickets are purchased as part of a four day pass tickets for Days 1-3 can be exchanged in line with the terms and conditions for individual match tickets. Tickets for Day 4 are treated as complimentary tickets and can not be exchanged under any circumstances.

Should COVID restrictions result in a reduced capacity, Hampshire Cricket Members will have first priority to attend domestic matches.

In no other circumstances will an exchange be issued and in no circumstances will a monetary refund be issued.


Parking

On-site car parking is non-refundable unless your ticket has been rolled back due to capacity restrictions. Entry to the ground shall constitute acceptance of the ground regulations. To view the full set of ground regulations please follow the link below.

Ticket Office Enquiries:

Telephone: 023 8047 2002 (Opt. 2)

Email: tickets@ageasbowl.com