Please find below all the information you need to know around our refund policy and in what scenario you would be eligible for a monetary refund/ticket exchange if the match/event you've bought a ticket for is impacted by adverse weather.
If play is restricted to 19.5 overs or less due to adverse weather conditions on the day to which your ticket is valid, there is no monetary refund and tickets should be retained so that they can be exchanged for another day of the same competition during the 2019 or 2020 season.
Royal London One-Day Cup Passport
Where tickets are purchased as part of a Royal London One Day Cup Passport all tickets can be exchanged in line with the terms and conditions for individual match tickets.
Specsavers County Championship Four Day Pass
Where tickets are purchased as part of a four day pass tickets for Days 1-3 can be exchanged in line with the terms and conditions for individual match tickets. Tickets for Day 4 are treated as complimentary tickets and can not be exchanged under any circumstances.
In no other circumstances will an exchange be issued and in no circumstances will a monetary refund be issued.
Those with tickets to the abandoned Sussex Sharks match (Friday 19th July) can exchange their tickets for tickets to any of the other six Ageas Bowl fixtures (listed below).Sussex Sharks Refund Info
Tickets can be exchanged by completing the form emailed to lead ticket buyers on Friday 19th July.
If play is restricted to 9.5 overs or less due to adverse weather conditions on the day to which your ticket is valid, ticket purchasers will be entitled to exchange their tickets for another day of domestic cricket during the 2019 season (excludes Quarter Finals, Semi-Finals and Finals).
Alternatively, ticket holders can claim a full refund of the face value of the ticket. See the process of both Ticket Exchange and refunds below.
Ticket Exchanges For Tickets Purchased On The Day: may be claimed by sending the original tickets with your name, address, telephone contact and e-mail address in block capitals with details of the date to which you would like to exchange to: Ticket Office, The Ageas Bowl, Botley Road, West End, Southampton, Hampshire, SO30 3XH or by presenting this ticket at the Ageas Bowl Ticket Office in person within 28 days of the original fixture date.
Ticket Exchanges For Advance Bookings: may be claimed by filling out the online form emailed to the original ticket purchaser, stating details of the date to which you would like to exchange to. The online form will be available within 2 working days of the original fixture date, please do not return your tickets to the Ticket Office.
Ticket Refunds: Tickets purchased in advance by credit or debit card that have not been exchanged within 28 days of the fixture date will be automatically refunded the face value of the ticket (excluding booking and postal charges) to the original ticket purchaser.
For all other tickets, refunds may be claimed by sending this ticket as per the “ticket exchange for tickets purchased on the day” above within 28 days of the fixture date. Refunds will be made by cheque or bank transfer within 28 days of receipt of the claim. Under no circumstances will tickets be refunded on the day of a cancelled fixture.
In no other circumstances will a refund or ticket exchange be issued.
Vitality Blast Passports: Vitality Blast Passports are not refundable under any circumstances. If play is restricted to 9.5 overs or less due to adverse weather conditions on a day of cricket to which your passport is valid you will be eligible to claim a guest ticket for another day of domestic cricket within the 2019 season (excludes Quarter Finals, Semi-Finals and Finals). Guest tickets can be claimed by completing the online form emailed to the original passport purchaser stating details of the date for which you would like your guest ticket to be issued.
If play is restricted or does not take place at the ground on the day for which this ticket is valid, you will be entitled to a refund of only the match ticket value subject to there being:
(a) 15 overs or less because of adverse weather conditions and no result is obtained - a full refund
(b) 15.1 overs to 29.5 overs because of adverse weather conditions and no result is obtained - a 50% refund.
In no other circumstances can money be refunded.
In respect of tickets purchased in advance for the day on which this ticket is valid, refunds will be made automatically by Hampshire Cricket to the original purchaser only, either by refunding his or her debit or credit card or by sending a cheque. In respect of tickets purchased at the Ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to Hampshire Cricket within 28 days of the Match date. For refund queries telephone 02380 472002 (Opt.2). Also visit www.ecb.co.uk/refundscheme. Please allow 30 days from the receipt of the claim for your refund to be processed.
Car parking terms available upon request. Entry to the ground shall constitute acceptance of the ground regulations. To view the full set of ground regulations please follow the link below.
Ticket Office Enquiries:
Telephone: 023 8047 2002 (Opt. 2)