Ticketing & Matchday FAQs

Please find below a range of ticketing and matchday information frequently asked questions. 

A downloadable version of our Ground Regulations document is also available below.


What are you doing to keep supporters safe?

Supporter safety is our number one priority and we have comprehensive plans in place to ensure that crowds can return to The Ageas Bowl in Summer 2021. Our Operations Team have gained extensive experience in COVID security through the staging of bio-secure international fixtures and are working with local partners to continually monitor and update procedures to protect supporters and players.

All supporters will be required to accept and comply with a Spectator Code of Behaviour prior to receiving tickets. Please refer to specific pre-match information documents which will be emailed prior to the event you are attending detailing how we will keep you safe.

What happens if a match is played behind closed doors?

While we are confident that crowds will return this summer, our Ticket Refund Promise assures supporters that should a match to which you have a ticket be played behind closed doors, you will be able to request a full refund of the ticket value or exchange your ticket for a fixture at a later date.

What happens if a match is played with reduced capacity?

Should restrictions dictate that we are required to host a match with reduced capacity we will implement a rollback scheme in line with the specific terms and conditions for each fixture. Within this scheme Hampshire Cricket Members will have their tickets protected for the longest possible time and becoming a Hampshire Cricket Member is the best way to ensure you can attend matches next summer.

How will you keep me updated with information on any COVID-19 restrictions?

We will keep you in the know with regular updates on what we’re doing to keep supporters safe. Prior to each match we will email specific information detailing how your matchday experience might be impacted by COVID-19 safety procedures.

Purchasing Tickets FAQs

How can I buy tickets?

Tickets can be booked online here. Currently, our in person Ticket Office is closed and our phone lines are open for limited periods. Please e-mail tickets@ageasbowl.com if you are unable to find the information you require here, if you would like to arrange a call back please include your telephone number within your email.

What is the maximum number of tickets I can purchase?

A maximum number of nine tickets can be purchased online per person for any matches. Groups of ten or more can benefit from discounted prices and can be booked by emailing tickets@ageasbowl.com.

Are there any concessionary ticket prices?

Concessionary rates are available for those aged 60 or over on the 1st April for LV= Insurance County Championship and Royal London Cup matches. We offer student rates for Vitality Blast matches upon production of a valid NUS/Student card. There are no concessions available for International matches.

How do I enquire about accessible tickets?

Please visit www.ageasbowl.com/cricket/accessibility for more information and to purchase Accessible Tickets online. Alternatively, please email tickets@ageasbowl.com and a member of the team will be happy to assist.

I am a disabled person and require support attending matches, what is your policy on companion tickets?

For all matches and events we offer complimentary Essential Companion tickets for disabled supporters. These tickets are available to supporters who have a genuine requirement for support and you may be asked to provide suitable evidence to access companion tickets. Please visit www.ageasbowl.com/cricket/accessibility for more information and to book your tickets and companion tickets online. Alternatively, please email tickets@ageasbowl.com and a member of the team will be happy to assist.

Are tickets assigned to specific seats?

To allow for the possibility of social distancing, tickets will be purchased by price band for International matches and you will be allocated a specific seat one month prior to the match. For matches in The Hundred you will be allocated specific seating. For domestic matches, seats are generally unallocated, although this policy may change in line with safety requirements. Please refer to pre-match information which will be communicated to you.

Are there any booking fees incurred when purchasing tickets?

Yes, for International matches a booking fee of £2.00 will be applied to each individual ticket purchased online and over the phone. No other booking fees apply.

Is there a charge for babies?

Children under the age of 3 on the date of the match are permitted entry into the ground free of charge as long as they do not occupy their own seat. Should you wish to purchase a seat, you can do so at the standard price of an under 17 ticket.

Is there an age restriction for unaccompanied children?

Children under the age of 14 are only permitted into the venue with an accompanying adult over the age of 18.

How many people does a family ticket cover?

A family ticket permits entry for two adults and two children under the age of 17.

Ticketing FAQs

I have purchased tickets, am I able to get a refund?

Unfortunately, once tickets have been booked, they are non-refundable. For further information on ticket refunds please click here.

I’ve purchased my tickets, when will I receive them?

Tickets for both International and Domestic matches will be sent as electronic tickets, three weeks prior to the fixture you are attending. You will also be able to access your tickets and forward them to friends and family via the Hampshire Cricket App. Visit www.ageasbowl.com/app for more information and to download.

I live overseas, how will I get my tickets?

If tickets are purchased by someone living overseas they must select tickets to be collected on the day. Collectors will need to bring ID and proof of purchase to prove they are the original ticket purchaser.

What happens if I have selected TicketToApp as my ticket delivery method?

If you have selected TicketToApp as your delivery method you will need to download the Hampshire Cricket App which is free to download across both iOS and Android devices. This can done by following the step-by-step guide which is available to download here.

Please note once the App has been downloaded, a barcode will only appear on the ticket on the day of the match, three hours before it is due to start.

Where can I find information on your hospitality packages?

For full details on our hospitality packages please click here.

I have lost my tickets, what should I do?

Please contact the ticket office by emailing tickets@ageasbowl.com. Requests for duplicate tickets must be made by the original ticket purchaser and will be reissued electronically.

I am unable to log in to my online account. What should I do?

It may be because you have an old or different email address to the one registered on our system. If you have a new email address and wish to change it, please email tickets@ageasbowl.com.

If you are unable to remember your password please use the ‘Forgotten your password’ link which can be found underneath the login button. If you are trying to activate your account but are unable to because the system is saying your account has already been activated, please follow the ‘Forgotten your Password link’. If problems persist please email tickets@ageasbowl.com.

I need to update my address details. How do I do this?

If you have an online account with us, you can update your address by logging into your account and clicking on ‘My Account’. Here you can amend any of your personal details. Alternatively, you can email us at tickets@ageasbowl.com

What do you class as a restricted view?

A restricted view if defined as one where any part of the bowlers run up or the wicket-to-wicket area itself is obscured. Partially restricted view seats will be sold once the match is listed as sold out and will be available at a discounted adult price.

Where is the Alcohol Free and Family stands located?

Alcohol Free Stand – Upper Block S in the Colin Ingleby-Mackenzie stand

Family Stand – Upper T located in the Colin Ingleby-Mackenzie stand

Click here to see seating plans.

Where are the scoreboard and big screens located?

The scoreboard and screens are located behind block H and block Q.

Matchday FAQs

What time do you open on a match day?

LV= Insurance County Championship – 30 minutes before the gates open. (Gates open 60 minutes before the commencement of play)

Royal London Cup – 30 minutes before the gates open. (Gates open 90 minutes before the commencement of play)

Vitality Blast – 60 minutes before the gates open. (Gates open 90 minutes before the commencement of play)

Internationals – 60 minutes before the gates open. (Gates open 2 hours before the commencement of play)

How do I get to the Ageas Bowl?

For more information on getting to the venue on a match day please click here.

Can I park my car at the Ageas Bowl on a match day?

For more information on car parking please click here.

What time to gates open on a match day?

LV= Insurance County Championship – 60 minutes before the commencement of play

Royal London Cup – 90 minutes before the commencement of play

Vitality Blast – 90 minutes before the commencement of play

Internationals – 2 hours before the commencement of play

Can I leave the Ageas Bowl during a match and return later?

Yes, for cricket matches we operate a re-entry policy at the ground. Should you wish leave you must pass out through one of our turnstiles, or have you ticket scanned by a steward. This policy will vary for concerts.

Can I bring medication into the ground?

Yes, in order to bring medication into the ground for major match days, Vitality Blast matches and concerts you would need to send a copy of your doctor’s note to tickets@ageasbowl.com. A member of the team will then send you a formal letter which you will need to bring with you on the day of the match/concert to show the stewards.

Can I bring alcohol into the ground?

No alcohol can be brought into the ground for Vitality Blast, Internationals, The Hundred or any other major matches/concerts.

A maximum of four cans of beer or equivalent, or 70cl of wine may be brought into the ground for Royal London Cup and LV= Insurance County Championship matches.

Am I allowed to smoke in the ground?

Smoking is only permitted in the designated areas, this includes e-cigarettes. There are located to the west and east entrances to the main Pavilion and around the ground away from arena seating.

Can I access the Pavilion and Arlott Atrium on match days?

The Rod Bransgrove Pavillion and Arlott Atrium are open to all ticket holders for all domestic and International fixtures. However, certain areas of the Rod Bransgrove Pavillion are available to Members only, including the Derek Shackleton suite for both domestic and International match days. The Robin Smith suite is only open to Executive Members on domestic match days and hospitality guests for Internationals.

How can I keep up to date with match day information?

On Hampshire match days, there are a variety of different options to be able to find out more match day information.

You can follow all of Hampshire’s matches via the live feed provided via the match centre: https://ageasbowl.com/cricket/

Alternatively, you can call the match day information line on 02380 472002 (opt 1).

Also, there are live feeds of match information posted on Hampshire Cricket’s twitter page: https://twitter.com/hantscricket

Am I able to request a shout out for a special occasion over the loud speaker?

Yes, please email the message and details to enquiries@ageasbowl.com. Although we will do our best to respond to all requests, it is not always possible for these to be accommodated during some matches.

Are dogs permitted into the ground?

Dogs are not permitted with the exception of assistance dogs.

Are musical instruments allowed to be brought into the Ageas Bowl.

Unfortunately, we do not allow musical instruments into the ground.

Is there a cloakroom provision at the ground?

No, unfortunately we do not offer a cloakroom or left luggage service.

May I bring a pushchair into the ground?

Yes, you are able to bring pushchairs into the ground and there is an unmanned storage area for buggy’s in the entrance to the Shane Warne stand and Colin Ingleby-Mackenzie stand which are left at the owners' own risk.

Is fancy dress permitted at the Ageas Bowl?

Yes, and in fact, during particular matches if it's been proactively encouraged, spot prizes may be given for the best costumes and attire.

Parking & Transport FAQs

I am a blue badge holder. Is there accessible parking available at the stadium?

We have a limited number of accessible parking spaces available at The Ageas Bowl. Spaces are only available if booked in advance for International matches and major concerts. We would strongly recommend booking in advance for all matches and events hosted at The Ageas Bowl. To book parking please contact the Ticket Office on 02380 472002 (opt 2).

I have purchased car parking in advance, can this be refunded if the match is abandoned?

Unfortunately, as stated in the terms and conditions car parking purchased in advance and on the day is non-refundable.

Ground Regulations

Please click here to view the full Ground Regulations.

Ticketing Terms & Conditions

To see full ticketing terms & conditions, click here.