Please find below a range of ticketing and matchday information frequently asked questions.
A downloadable version of our Ground Regulations document is also available below.
Supporter safety is our number one priority and we have comprehensive plans in place to ensure that crowds can return to The Ageas Bowl in Summer 2021. Our Operations Team have gained extensive experience in COVID security through the staging of bio-secure international fixtures and are working with local partners to continually monitor and update procedures to protect supporters and players.
All supporters will be required to accept and comply with a Spectator Code of Behaviour prior to receiving tickets. Please refer to specific pre-match information documents which will be emailed prior to the event you are attending detailing how we will keep you safe.
While we are confident that crowds will return this summer, our Ticket Refund Promise assures supporters that should a match to which you have a ticket be played behind closed doors, you will be able to request a full refund of the ticket value or exchange your ticket for a fixture at a later date.
Should restrictions dictate that we are required to host a match with reduced capacity we will implement a rollback scheme in line with the specific terms and conditions for each fixture. Within this scheme Hampshire Cricket Members will have their tickets protected for the longest possible time and becoming a Hampshire Cricket Member is the best way to ensure you can attend matches next summer.
We will keep you in the know with regular updates on what we’re doing to keep supporters safe. Prior to each match we will email specific information detailing how your matchday experience might be impacted by COVID-19 safety procedures.
Tickets can be booked online here. Currently, our in person Ticket Office is closed and our phone lines are open for limited periods. Please e-mail email@example.com if you are unable to find the information you require here, if you would like to arrange a call back please include your telephone number within your email.
A maximum number of nine tickets can be purchased online per person for any matches. Groups of ten or more can benefit from discounted prices and can be booked by emailing firstname.lastname@example.org.
Concessionary rates are available for those aged 60 or over on the 1st April for LV= Insurance County Championship and Royal London Cup matches. We offer student rates for Vitality Blast matches upon production of a valid NUS/Student card. There are no concessions available for International matches.
For all matches and events we offer complimentary Essential Companion tickets for disabled supporters. These tickets are available to supporters who have a genuine requirement for support and you may be asked to provide suitable evidence to access companion tickets. Please visit www.ageasbowl.com/cricket/accessibility for more information and to book your tickets and companion tickets online. Alternatively, please email email@example.com and a member of the team will be happy to assist.
To allow for the possibility of social distancing, tickets will be purchased by price band for International matches and you will be allocated a specific seat one month prior to the match. For matches in The Hundred you will be allocated specific seating. For domestic matches, seats are generally unallocated, although this policy may change in line with safety requirements. Please refer to pre-match information which will be communicated to you.
Yes, for International matches a booking fee of £2.00 will be applied to each individual ticket purchased online and over the phone. No other booking fees apply.
Children under the age of 3 on the date of the match are permitted entry into the ground free of charge as long as they do not occupy their own seat. Should you wish to purchase a seat, you can do so at the standard price of an under 17 ticket.
Children under the age of 14 are only permitted into the venue with an accompanying adult over the age of 18.
A family ticket permits entry for two adults and two children under the age of 17.
Unfortunately, once tickets have been booked, they are non-refundable. For further information on ticket refunds please click here.
Tickets for both International and Domestic matches will be sent as electronic tickets, three weeks prior to the fixture you are attending. You will also be able to access your tickets and forward them to friends and family via the Hampshire Cricket App. Visit www.ageasbowl.com/app for more information and to download.
If tickets are purchased by someone living overseas they must select tickets to be collected on the day. Collectors will need to bring ID and proof of purchase to prove they are the original ticket purchaser.
If you have selected TicketToApp as your delivery method you will need to download the Hampshire Cricket App which is free to download across both iOS and Android devices. This can done by following the step-by-step guide which is available to download here.
Please note once the App has been downloaded, a barcode will only appear on the ticket on the day of the match, three hours before it is due to start.
For full details on our hospitality packages please click here.
Please contact the ticket office by emailing firstname.lastname@example.org. Requests for duplicate tickets must be made by the original ticket purchaser and will be reissued electronically.
It may be because you have an old or different email address to the one registered on our system. If you have a new email address and wish to change it, please email email@example.com.
If you are unable to remember your password please use the ‘Forgotten your password’ link which can be found underneath the login button. If you are trying to activate your account but are unable to because the system is saying your account has already been activated, please follow the ‘Forgotten your Password link’. If problems persist please email firstname.lastname@example.org.
If you have an online account with us, you can update your address by logging into your account and clicking on ‘My Account’. Here you can amend any of your personal details. Alternatively, you can email us at email@example.com
A restricted view if defined as one where any part of the bowlers run up or the wicket-to-wicket area itself is obscured. Partially restricted view seats will be sold once the match is listed as sold out and will be available at a discounted adult price.
Alcohol Free Stand – Upper Block S in the Colin Ingleby-Mackenzie stand
Family Stand – Upper T located in the Colin Ingleby-Mackenzie stand
Click here to see seating plans.
The scoreboard and screens are located behind block H and block Q.
LV= Insurance County Championship – 30 minutes before the gates open. (Gates open 60 minutes before the commencement of play)
Royal London Cup – 30 minutes before the gates open. (Gates open 90 minutes before the commencement of play)
Vitality Blast – 60 minutes before the gates open. (Gates open 90 minutes before the commencement of play)
Internationals – 60 minutes before the gates open. (Gates open 2 hours before the commencement of play)
For more information on getting to the venue on a match day please click here.
For more information on car parking please click here.
LV= Insurance County Championship – 60 minutes before the commencement of play
Royal London Cup – 90 minutes before the commencement of play
Vitality Blast – 90 minutes before the commencement of play
Internationals – 2 hours before the commencement of play
Yes, for cricket matches we operate a re-entry policy at the ground. Should you wish leave you must pass out through one of our turnstiles, or have you ticket scanned by a steward. This policy will vary for concerts.
Yes, in order to bring medication into the ground for major match days, Vitality Blast matches and concerts you would need to send a copy of your doctor’s note to firstname.lastname@example.org. A member of the team will then send you a formal letter which you will need to bring with you on the day of the match/concert to show the stewards.
No alcohol can be brought into the ground for Vitality Blast, Internationals, The Hundred or any other major matches/concerts.
A maximum of four cans of beer or equivalent, or 70cl of wine may be brought into the ground for Royal London Cup and LV= Insurance County Championship matches.
Smoking is only permitted in the designated areas, this includes e-cigarettes. There are located to the west and east entrances to the main Pavilion and around the ground away from arena seating.
The Rod Bransgrove Pavillion and Arlott Atrium are open to all ticket holders for all domestic and International fixtures. However, certain areas of the Rod Bransgrove Pavillion are available to Members only, including the Derek Shackleton suite for both domestic and International match days. The Robin Smith suite is only open to Executive Members on domestic match days and hospitality guests for Internationals.
On Hampshire match days, there are a variety of different options to be able to find out more match day information.
You can follow all of Hampshire’s matches via the live feed provided via the match centre: https://ageasbowl.com/cricket/
Alternatively, you can call the match day information line on 02380 472002 (opt 1).
Also, there are live feeds of match information posted on Hampshire Cricket’s twitter page: https://twitter.com/hantscricket
Yes, please email the message and details to email@example.com. Although we will do our best to respond to all requests, it is not always possible for these to be accommodated during some matches.
Dogs are not permitted with the exception of assistance dogs.
Unfortunately, we do not allow musical instruments into the ground.
No, unfortunately we do not offer a cloakroom or left luggage service.
Yes, you are able to bring pushchairs into the ground and there is an unmanned storage area for buggy’s in the entrance to the Shane Warne stand and Colin Ingleby-Mackenzie stand which are left at the owners' own risk.
Yes, and in fact, during particular matches if it's been proactively encouraged, spot prizes may be given for the best costumes and attire.
We have a limited number of accessible parking spaces available at The Ageas Bowl. Spaces are only available if booked in advance for International matches and major concerts. We would strongly recommend booking in advance for all matches and events hosted at The Ageas Bowl. To book parking please contact the Ticket Office on 02380 472002 (opt 2).
Unfortunately, as stated in the terms and conditions car parking purchased in advance and on the day is non-refundable.